Ways to contact us
The best way to reach us about anything, including support, billing, partnerships, and legal or privacy requests.
support@microskills.ioIn-app support chat
Signed in? Open Messages in your dashboard and start a support chat. It keeps your conversation with our team next to your account, bookings, and orders.
Response times. We aim to reply within a few business days, and often sooner. Replies can take longer at busy times. For problems with a paid lesson, opening a dispute in your dashboard is the fastest route, because it has fixed time limits.
What can we help with?
Pick a topic to start an email with the right subject line, so it reaches the right person faster.
Learner support
Help with finding or booking a lesson, session details, tutor requests, certificates, or anything that is not working as expected.
Please include: The lesson or request name, your username, and what happened.
Trainer onboarding
Questions about creating a trainer account, publishing your first lesson, the lesson review, verification badges, or payout settings. Trainers from any country are welcome.
Please include: Your username and the skill you want to teach.
Billing, refunds, and payouts
Payment problems, duplicate charges, coins and wallet credit, refunds, or a payout request. If a paid session was not delivered as described, open a dispute from your dashboard within the time limit first.
Please include: The date, amount, and payment method (never send full card numbers).
Partnerships
Training providers, employers, communities, and media who want to work with Microskills.
Please include: Your organisation, website, and what you have in mind.
Legal and privacy requests
Requests to access, correct, or delete your personal data, to close your account, copyright or takedown notices, and other legal notices.
Please include: Send it from the email address on your account so we can verify you, and say exactly what you are asking for.
Report a safety concern
Report a user, a lesson, or a message that breaks our rules or makes you feel unsafe. If anyone is in immediate danger, contact your local emergency services first.
Please include: Links or usernames, what happened, and when.
Find answers yourself
- FAQ – lessons, payments, refunds, teaching, and accounts
- Pricing – fees, coins, and payouts
- Terms of Service – the rules, refunds, and disputes
- Privacy Policy – your data and your rights
- Reset your password
Follow us
News and new lessons. Please don’t post account or payment details publicly; email us instead.
Microskills is based in Kenya. Legal notices can be sent to support@microskills.io.